Frequently Asked Questions
What is Dirigo Dispatch Company?
A small Maine-based business founded in 2023 that strives to deliver the best in AK-related accessories and tactical gear. We curate every product we carry — if it’s on the site, we stand behind it.
Do You Accept Backorders?
No — unless explicitly noted on the product listing. If it shows as in stock, it’s available. Items may ship separately and/or directly from a distributor.
If an item you’ve ordered experiences a delay for any reason, we will notify you via email with an estimated lead time. You will always have the option to cancel for a full refund if the delay doesn’t work for you.
Do You Ship Outside the United States?
No. We ship within the United States only, including Alaska and Hawaii. We do not ship to US territories or internationally.
Do You Price Match?
Yes — reach out and we’ll do our best to not only match, but beat the price. Price matching is offered at our discretion and subject to the following:
- We do not price match retailers located outside the contiguous United States
- The item must be in stock at the competing retailer at the time of the request
- Contact us at help@dirigodispatch.co with a link to the competing listing
Can I Cancel My Order?
You can request a cancellation by contacting us at help@dirigodispatch.co as soon as possible after placing your order. We will do our best to accommodate, however we cannot guarantee cancellation once an order has been picked up by a fulfillment partner or carrier.
Delivery & Tracking
You will receive an order confirmation email immediately after purchase, and a tracking email once your package ships. We strive to expedite all shipments, though delivery windows can vary based on carrier availability and your location.
Sales Tax
Sales tax is collected where required by law. Maine residents will see applicable state sales tax applied at checkout. No sales tax is implied or collected for orders outside the state of Maine unless otherwise required.
Returns & Exchanges
We want you to be happy with your purchase. Here’s how our return policy works:
- Initiate your return request within 30 days of the date you received your order
- Items must be unused and in original packaging to qualify for a standard return
- Items in any other condition are subject to our discretion
- You are responsible for return shipping costs and a 10% restocking fee
- Returns are not accepted on items procured from vendors located outside the contiguous United States
If we made a mistake or you received a damaged or incorrect item, those situations are fully exempt from the above conditions. Email us at help@dirigodispatch.co and we will make it right promptly.
